How much time do I have to return an item?
You have 30 days from the date of delivery to return an order.
Do I have to pay return shipping costs?
No, return is free of charge.
How can I return a product?
-fill in the form at the bottom of this page to request authorisation to return the product.
-wait for the return acceptance email.
-prepare the package using the original packaging, taking care to remove all labels relating to the previous shipment.
-paste the label you received by email on the parcel.
-deliver the package to the courier. You will usually have to wait 1-2 working days from the return request to be able to ship the item, but the courier will contact you to inform you of the collection date.
*Note: please note that we cannot proceed with the return without authorisation.
How and when will I receive my refund?
After verifying the condition of the item, a refund will be issued using the same method of payment you chose at the time of purchase.
Fill in the form below to start the returns process: