How can I return a product?
-fill in the form at the bottom of this page to request authorisation to return the product.
-wait for the return acceptance email.
-prepare the package using the original packaging, taking care to remove all labels relating to the previous shipment.
-paste the label you received by email on the parcel.
-deliver the package to the courier. You will usually have to wait 1-2 working days from the return request to be able to ship the item, but the courier will contact you to inform you of the collection date.
You have 14 days from the moment the return is accepted to return the product.
*Note: please note that we cannot proceed with the return without authorisation.
**Used or damaged products cannot be returned.
How and when will I receive my refund?
After verifying the condition of the item, a refund will be issued within 14 days using the same method of payment you chose at the time of purchase. If the product is not in perfect condition, only the actual value of the product will be refunded.
Do I have to pay return shipping costs?
No, return is free of charge.
How much time do I have to return an item?
You have 30 days from the date of delivery to return an order.