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Customer Care

What are cookies?
Cookies are small text files saved on your computer when you visit certain web pages.
Cookies must be enabled to order products on If you do not want to accept cookies, you can still visit the site and use if for research. Cookies are enabled on most browsers. Information on how to change your browser's cookies settings can be found below.
Cookies that are used on are not harmful to your device. The cookies we generate do not save personal identification information such as, for example, credit card details, but we use encrypted information collected by the same to improve your site visit. For example, they help to identify and fix errors or identify significant associated products to be shown to the visitor during navigation.
We are providing you with this information since an integral part of our initiative aimed to meet recent law and to ensure our honesty and accountability regarding your privacy when you use our website. We are working on additional improvements with regards to privacy and cookies concerning the site.
Additional information on cookies can be found and Cookies can meet different functions such as, for example, they let you efficiently navigate between pages, remembering your preferences and, in general, can improve the user experience. reserves the right to use cookies, with the user's consent where required by law or applicable regulations, to facilitate navigation on this site and customise the information that appears. also reserves the right to use similar systems to collect technical information without personal data provided by the user during navigation, on site users such as, for example, IP address, internet browser type and operating system used and/or web pages visited by a user, for statistics or security purposes. can collect this information to track site use and improve certain aspects.
Following is a brief illustration of how uses cookies and similar instruments.

Navigation cookies
These cookies are required to allow you to move within the site and use all its functions such as, for example, accessing reserved website areas. The required services, such as purchase cart or e-billing, cannot be provided without these cookies.
Cookies strictly necessary are used to save a unique identifier to manage and identify the user as unique compared to other users who are visiting the site at that time, to provide the user with a coherent and precise service.
    Some examples include:
  • Memory of previous actions (for example, entered text) during navigation back to a page in the same session;
  • Security token management and passage to different services in a website to identify visitor status (for example, registered or not registered);
  • Token maintenance for reserved website area implementation;
  • Client redirecting to specific service versions/applications, as may be required during technical migration.

Navigation cookies used on are temporary, thus they are deleted by the computer at the end of site navigation.

Analytic cookies
These cookies can be session or persistent set by or partners. Their use is limited to website performance and improvement. These cookies collect information on how the visitor uses the site such as, for example, the pages visited. These cookies do not collect information that can identify the user. All information collected by these cookies is aggregate in anonymous form and are only used to improve site functions.
    Some examples include:
  • Web Analytics, collected data is only limited to website use by the operator, to manage site performance and layout. These cookies are third party. Please refer to the pertinent policies, that may vary and thus should be frequently read, where you will find more thorough information:
    Google Analytics:;
  • Error management — Measurement of errors that occur on the site, usually this function will support service or claim management improvement and will generally be strictly tied to web analysis;
  • Test different site page layouts — Test on layout changes, usually using A/B or multi-variable tests, to ensure that a coherent layout is preserved for the site user in current or subsequent sessions. Persistent type cookies are saved on the computer for a maximum of 30 days, after which they are automatically deleted.
To disable analytic cookies and prevent Google Analytics from collecting your navigation data, download the additional browser component to disable Google Analytics: Mailchimp
To distribute and manage the newsletter, uses the service offered by MailChimp (The Rocket Science Group, LLC, 512 Means St., Suite 404 - 30318 - Atlanta, Georgia) and simply called "MailChimp" below.
Collected data is saved on MailChimp secure servers.
Pursuant to the MailChimp privacy policy, your data will never be directly used by MailChimp or sold to third parties by them. MailChimp employs appropriately authorised operators to maintain the service who may have access to your data when running this function. In any case, the guarantees set by the MailChimp privacy policy apply.
Google Tag Manager:
Google Tag Manager is a web analytics tool to manage tags in websites, such as Google Analytics scripts (for statistics), the remarketing code for Google Adwords and many others. A single code (script) is added to website pages with Google Tag Manager, with the possibility of directly adding/editing/deleting tags using the provided intuitive web interface.
Read how to disable cookie use by Google Tag Manager at:

Functional cookies
These cookies can be set by or partners with session or persistent duration. Usually, these cookies are consequent to a user action but can also be implemented when supplying a service not explicitly requested but offered to the user. They can also be used to prevent offering a previously offered and rejected service to that given user again. Furthermore, these cookies allow the site to remember user choices (such as, for example, user name, language, country of origin, etc.). Information collected by these cookies are anonymous and cannot track user behaviour on other sites.
    Some examples include:
  • remembering settings a user applied to a website such as, for example layout, font size, preferences, colour, etc.;
  • remembering a choice so that completing a questionnaire is no longer requested.
  • detecting whether a service was already offered such as, for example, a tutorial for subsequent website visits;
  • Providing information to allow an optional service to run such as, for example, a live chat session.
  • Meeting a user request such as, for example, presenting a comment. Persistent type cookies are saved on the computer for a maximum of 30 days, after which they are automatically deleted.
Third party cookies for marketing/retargeting
These cookies are used by partners to display advertising banners on other sites, showing the most recent products you viewed on When visiting, these cookies are also used to show you products that may interest you or similar to ones you previously viewed, based on your navigation history. The use of these cookies does not imply personal data processing but can permit connection to your computer or other devices and track saved data: these coolies connect to the browser installed on your computer or other devices used during navigation on our site.
This type of cookie is third party. Please refer to the pertinent policies, that may vary and thus should be frequently read, where you will find more thorough information: Google.
Here you can choose to disable advertisements based on interests:
Yahoo Commerce Central:

How can I disable cookies?
Most browsers automatically accept cookies but you can choose not to accept them. Disabling this function is not recommended since this could prevent free movement from one page to the next and to use all site functions.
If you do not want your computer to receive and save cookies, you can edit your browser security settings (Internet Explorer, Google Chrome, Safari etc.). In any case, please note that certain parts of our site can only be fully used if your browser accepts cookies; otherwise, you will not be able to add products to your cart and purchase them (for example). Consequently, your decision to remove and not accept cookies could negatively affect your visit on our site.
If you decide to edit your cookie settings, entering in the various browser settings, following are brief instructions on how to do this in the four most popular browsers:
Microsoft Internet Explorer
Click on the "Tools" icon at the top right hand corner and select "Internet options". In the pop up window, select "Privacy". Here you can edit your cookie settings.

Google Chrome
Click on the spanner at the top right hand corner and select "Settings". At this point, select "Under the hood" and edit the "Privacy" settings.

Mozilla Firefox
From the dropdown menu at the top left, select "Options". In the pop up window, select "Privacy". Here you can edit your cookie settings.

From the dropdown settings menu at the top right hand corner, select "Preferences". Select "Security" to edit your cookie settings.
To learn more on cookies and how to manage or disable third party or marketing/retargeting ones, visit
This page describes the website management procedures regarding the processing of personal data of the users who consult the site.
This notice is issued in virtue of art.13 of Leg. Decr. n. 196/2003 – Code regulating the protection of personal data of users interacting with the web services accessible electronically
This notice is issued only for the above website and does not pertain to other websites eventually consulted by the user through the relative links.

Information regarding identified or identifiable persons may be processed through the consultation of the website. The “controller” of the data is Ferplast S.p.a. – Via Primo Maggio, 5 ZI - 36070 Castelgomberto (VI) Italy Fiscal Code/VAT n./Companies Register of Vicenza: 01241800240 or by companies belonging to the same group.

Data connected to the web services offered on this site is processed within the premises of the controller and handled only by technical personnel of the appointed Office, or by eventual technicians for periodical maintenance operations. No information deriving from the web service is transferred or disseminated, unless the interested party consents to its disclosure following the acknowledgment of this notice.

The information systems and software procedures used for operating the website will collect, during their normal function, certain personal data, the transmission of which is implicit in the use of internet communication protocols.

This information is not collected to be associated with the identified persons concerned, but for their very nature these could, through elaborations and associations with data in possession of third parties, lead to the identification of the users.

This category of data includes IP addresses or the dominion names of the computers used to connect to the site, the URI (Uniform Resource Identifier) addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numeric code indicating the status of the reply given by the server (success, error, etc.) and other parameters relative to the user’s operative system and information environment.

This data is used for the only purpose of collecting anonymous statistical information on the use of the site and to control its correct operation and is deleted after seven days.

The option, explicit and voluntary, of entering email addresses in this site implies the subsequent acquisition of the electronic mail address needed to respond to requests, as well as eventual other personal information included in the message.

Specific information summaries will be progressively reported or displayed in the pages of the website designed for special services upon request.

The user is hereby informed that the website uses "cookies". Cookies are a set of information that can be memorized by the browser on the user’s hard disk for the purpose of retracing the navigation of the site, and consequently every time the user revisits the web, the latter can be previously identified together with eventual preferences manifested in a previous visit.
These files enable the personalization of a website, they provide the user a friendlier navigation and, through the quantitative assessment of contacts on the various web pages, an enhanced presentation of the most frequent searches. The cookies process anonymous information and, therefore, do not admit the collection of personal data. Furthermore, cookies may be used to store user login information and thus automatically recognize the User (so there is no need to enter user name and password).
The majority of browsers currently in use automatically accepts cookies, but users maintain the faculty to configure their browser so as to exclude, view before accepting and delete the cookies. It will also always be possible to deactivate the cookies by modifying the browser’s settings, however this deactivation may slow down or prevent access to some parts of the site. In any case, as well as the above mentioned navigation data, no other personal information will be collected, save for that which is voluntarily provided.

Besides the above specified navigation data, the user is free to enter the personal data listed in the request forms or anyway indicated to request the receipt of information material or other communication, or not.
Failure to enter such data could, however, prevent the fulfilment of a request.
Personal data is processed by automated systems for the time strictly necessary for the achievement of the scopes for which the data is collected. Specific safety measures have been adopted to avoid data loss, illicit or inappropriate use and access to unauthorized parties.

The subjects to which the personal data refers have the right at any time to obtain confirmation of the existence or otherwise of the same data and to consult its contents and origin, verify its correctness and require integration or updating, or otherwise its rectification (art. 7 of leg. decr.  n. 196/2003).
In virtue of the same article the same have the right to demand the deletion, transformation into anonymous form or to block the data processed in violation of the law, as well as to oppose their processing, in any case, for legitimate reasons.
Requests are to be submitted to the data Controller by email at:

This website uses his "cookies" to improve your own browsing experience and third party cookies to send promotional messages in line with your preferences. For more information and modify your cookie settings, click here. If you click on the “OK” button or continue to browse on this site, you consent to use our cookies.